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Clear answers & policies

Frequently Asked Questions

Everything you need to know about booking private transfers, meeting your chauffeur at CMB Airport, and traveling along the Southern Expressway corridor.

Where does the driver meet me at Colombo Bandaranaike Airport (CMB)?

Your chauffeur waits in the official arrival paging area immediately after you clear customs, baggage reclaim, and the currency counters. They will hold a clear signboard with your lead passenger name.

What happens if my incoming flight is delayed?

We track your flight number in real time. If your flight is delayed, chauffeur dispatch times adjust automatically at no extra fee. Complimentary waiting time of up to 60 minutes after actual landing is included.

Are expressway tolls included in the price quoted?

Yes. All applicable E01 and E03 Southern Expressway toll fees are calculated and itemized directly into your fixed online quote.

How do I pay for my transfer?

You can pay your driver directly upon arrival at your destination in cash (LKR, USD, EUR, or GBP accepted at official commercial bank rates). Card terminal payment is available on advance notice.

Can you provide a baby or child safety car seat?

Yes. Certified child safety seats suitable for infants and toddlers are available upon request as a booking add-on.

Can your vehicles accommodate surfboards and oversized luggage?

Yes. Our Toyota KDH standard and high-roof vans easily accommodate shortboards, longboards, and oversized luggage bags without compromising passenger space.

What is your cancellation policy?

You may cancel or reschedule your transfer without charge up to 12 hours before your scheduled pickup time.

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